Frequently Asked Questions - NCCCO

Here are some of the most frequently asked questions about the National Commission for the Certification of Crane Operators (NCCCO) and CCO Certification programs. If you have questions that are not dealt with here, or you'd like clarification or further information on any item, don't hesitate to Contact Us.

• NCCCO
• CCO Certification
• Requirements & Procedures
• Handbooks, Forms, & Applications
• Study Materials
• Training
• Testing
• Written Exam
• Practical Exam
• Exam Locations
• Computer Based Testing (CBT)
• Testing Accommodations
• Extension Requests
• Exam Results
• Retesting
• Certification Cards
• Change of Address
• Verification
• Recertification

NCCCO

Who is involved in the development of NCCCO’s certification programs?

CCO programs are industry-driven programs, with crane operators themselves playing a central role; other stakeholders such as owners, manufacturers, operating engineers, and related trades have also participated in developing these programs.  Subject matter experts who volunteer their time and expertise for the development and maintenance of CCO programs come from construction, steel erection, petrochemicals, energy, and general industry backgrounds, as well as training, manufacturing, insurance, OSHA, and the IUOE.  

How is the content of the tests determined?

Subject matter experts from all sectors of the industry determine what crane operators and related trades should know to safely operate, signal, and rig loads. Comprehensive reviews of the work performed by various types of crane operators, signalpersons, and riggers (i.e., “job analyses”) are conducted, and the results validated by several hundred operators and experts across the country. Examination questions are all based on the specific knowledge that operators themselves considered critical to safe crane operation. To ensure fairness and reliability, professional standards of test development have been developed by the American National Standards Institute (ANSI) and the National Commission for Certifying Agencies (NCCA). CCO written and practical examinations are accredited both by NCCA and ANSI.

How does certification benefit employers and those who work in and around cranes?
Because of the sound methodology employed at all stages of program development, employers can be assured that individuals carrying CCO certification cards have demonstrated they possess the necessary fundamental knowledge and skills, without relying on subjective recommendations or judgment. In turn, those who earn the distinction of the CCO credential can take satisfaction that their skills have been recognized by an independent, accredited, professional authority.

How do I become involved with NCCCO as a volunteer?

Volunteers from all industries are always welcome. In particular, assistance is appreciated by the Exam Management Committees that develop and maintain CCO programs.  Please contact NCCCO for a list of scheduled meetings that you may attend as a guest.

CCO Certification

How does the work of NCCCO relate to ASME/ANSI B30 standards?
NCCCO certification programs are specifically built around the ASME/ANSI B30 crane standards and OSHA's crane regulations.OSHA has officially recognized NCCCO programs as meeting its requirements for crane operator qualification and will accept CCO certification as proof of training. The presence of CCO-certified professionals on site also positions employers well to qualify for OSHA's "focused inspection."

Who is involved in the development of NCCCO’s certification programs?

CCO programs are industry-driven programs, with crane operators themselves playing a central role; other stakeholders such as owners, manufacturers, operating engineers, and related trades have also participated in developing these programs.  Subject matter experts who volunteer their time and expertise for the development and maintenance of CCO programs come from construction, steel erection, petrochemicals, energy, and general industry backgrounds, as well as training, manufacturing, insurance, OSHA, and the IUOE.  

How is the content of the tests determined?

Subject matter experts from all sectors of the industry determine what crane operators and related trades should know to safely operate, signal, and rig cranes. Comprehensive reviews of the work performed by various types of crane operators, signalpersons, and riggers (i.e., “job analyses”) are conducted, and the results validated by several hundred operators and experts across the country. Examination questions are all based on the specific knowledge that operators themselves considered critical to safe crane operation. To ensure fairness and reliability, professional standards of test development have been developed by the American National Standards Institute (ANSI) and the National Commission for Certifying Agencies (NCCA). CCO written and practical examinations are accredited both by NCCA and the ANSI.

Is CCO certification mandatory?

NCCCO was initially developed as a voluntary certification program.  Since then, several states and cities have initiated their own credentialing requirements that adopt CCO certification. However, in 2010, Federal OSHA published new construction regulations requiring crane operator certification/qualification nationwide by November 10, 2014. Although the new rule does provide options, third-party certification, such as that provided by NCCCO, is likely to be the most cost-effective and accessible method used to meet the new requirements. Additionally, many employers have made CCO certification mandatory for employment.

How does certification benefit employers and those who work in and around cranes?
Because of the sound methodology employed at all stages of program development, employers can be assured that individuals carrying CCO certification cards have demonstrated they possess the necessary fundamental knowledge and skills, without relying on subjective recommendations or judgment.In turn, those who earn the distinction of the CCO credential can take satisfaction that their skills have been recognized by an independent, accredited, professional authority.

Several states and cities have licensing requirements.  How is CCO certification different?
Licensing by itself does not necessarily ensure an individual possesses necessary skills and knowledge. Some state and city programs do not require training or testing, for example. CCO certification functions as a positive supplement to current licensing programs and is increasingly being adopted or recognized by others, either in place of or as a prerequisite to obtaining a license.  All states that have developed licensing programs since NCCCO was established have adopted or recognized CCO certification.

Can CCO certification be withdrawn?
Yes, CCO certification can be withdrawn, upon direction of the Ethics and Discipline Committee, for a variety of reasons including, but not limited to, the following:

• Certification period exceeded without renewal.

• Falsification by candidate of any information on documents submitted to NCCCO or its agent.

• Evidence of non-compliance with NCCCO's substance abuse policy.

• Candidate no longer complies with ASME B30 physical requirements.

• Evidence of culpability in an accident during the certification period.

• Evidence of non-compliance with the Code of Ethics. 

Requirements & Procedures

What is required for CCO certification?

To be certified by NCCCO, candidates must demonstrate skills and knowledge that subject matter experts have deemed necessary for safe performance. Certifications are achieved through a written examination, a practical exam, and by attesting to abide by NCCCO’s Code of Ethics, Substance Abuse Policy, and ASME B30 physical requirements.

Do operators of service trucks need to be certified?
The issue of whether certification is required is a question for the employer. Note, however, that the B30.5 mobile crane standard covers all mobile telescopic cranes above one ton capacity. Further, OSHA requires all operators of equipment be trained in their safe use. CCO certification can serve as an effective, legally-defensible verification of that training.

What are the requirements for a professional to get "grandfathered"?
NCCCO examinations are tests of knowledge and skills, not experience. Experience can be good or bad, relevant or irrelevant, general or specific, and so therefore should not be used by itself as an indication of proficiency. Therefore, NCCCO does not "grandfather" any candidates.

What are the physical requirements for crane operators?

Candidates must meet ASME B30 physical requirements throughout their certification period and attest to their agreement to this requirement in their applications. Means of compliance include passing a physical examination.

How long is the certification period?

CCO certification is issued for five-year periods.  As a reminder of the need to recertify, candidates are sent a packet approximately one year prior to their certification’s expiration date. If additional certifications are obtained during the five-year period, they will share the same certification cycle and expiration date.

Handbooks, Forms & Applications

Where can I find general information on each of the programs?

Candidate Handbooks for each certification program can be found on the Handbooks and Forms web page. The handbooks provide exam content outlines, sample questions, a list of reference materials, policies and procedures for certification, and candidate applications.

Where are applications located?

Candidate applications, physical examination forms and instructions, and other important candidate forms are located in the Candidate Handbook on the Handbooks and Forms page.

Can the written exams be taken prior to completing a physical exam as long as the physical is completed before the practical exams?

The attestation statement on both the written and practical registration forms indicate that the candidate has passed the "physical exam that complies with the B30 standard for my certification category." Therefore, the physical must be completed prior to signing the applications.

Study Materials

Do you have a list of reference materials?

You will find a list of reference materials for each program in the Candidate Handbooks; each certification program’s web page also lists this information under “Written Exams.”  

What can you recommend to help me prepare for exams?

It is definitely beneficial to review the written and practical exam outlines for your program. The outlines identify and detail the key knowledge areas you will be tested on. Both written and practical exam outlines can be printed from each program’s web page or the appropriate Candidate Handbook.

Training

Why doesn't NCCCO offer training as well as testing for certification?

NCCCO does not offer training so as to provide an independent and objective assessment of proficiency. However, as training is clearly essential to the process of improving knowledge and skills, NCCCO provides a list of current Training Providers on its website in the Training Resources section.

How do I get training?

Although training is not required for certification, NCCCO recognizes training as a key element in the certification process, and it encourages professional instruction in the knowledge and skills that define competency for those who work in and around cranes.This website offers a list of Training Providers that have indicated they offer preparatory training for CCO exams. 

Testing

What is the timeframe for passing all of my written and practical exams?

CCO certification requires successful completion of both written and corresponding practical exams. The exams must be completed within 12 months of each other, but can be taken in any order.

Candidates who do not take and pass both the Written and Practical exams within the 12-month timeframe will be required to start the certification process again from the beginning.  However, any tests passed within the previous 12 months will still count towards certification.  For example, if a candidate passes the Written Core Exam in January 2011 and the Practical Exam in June 2011 but has not passed the corresponding written specialty by January 2012, then the candidate would need to retake the Written Core exam, but the Practical exam would be good until June 2012. 

How much do exams cost?

It depends on the exam. A list of fees can be found on each certification program’s web page, under “How Do I Test?” and on the Candidate Application Form.

How far ahead can I apply to take a test?
For traditional paper and pencil tests candidate applications must be received by International Assessment Institute (IAI) no later than two weeks prior to the test date. Any candidate application received within two weeks of the test date is subject to a $50 late fee. However, there is an absolute cut-off date of four business days prior to the test, after which no applications can be processed. Deadlines are significantly shorter for Computer Based Testing, however.

What is the exam rescheduling policy?

If you are unable to sit for the examination, notification in writing must be received by International Assessment Institute (IAI) no later than (7) business days prior to the exam date.  You have up to one year to reschedule your exam, at which time a $25 fee will be due.   If you do not reschedule within 12 months, all exam fees will be forfeited.   If you decide you no longer wish to take the test, no refunds will be granted.

Written Exam

What do the written exams include?

Exam outlines describing the key knowledge areas you will be tested on are located on each certification program’s Written Exam page and in the Candidate Handbooks.

Where do I send my written exam application for a paper/ pencil exam?

You submit your application either to your Test Site Coordinator or to the address provided on the application. You can inquire about this while making exam arrangements with the Test Site Coordinator.

How do I register for a Computer Based Test (CBT)?

Registering is completed and submitted online. More information including Step-by-Step Instructions, CBT Fees, the CBT Application and frequently asked questions about CBT can be found by clicking the links above.

What materials do I need to bring with me to the test center for a paper/pencil exam?

Each candidate must bring the following items to the test site:

• Government-issued photo ID (passport, work ID, drivers license)

• The admission letter for the specific test date

• Two sharpened #2 pencils (to complete the exam answer sheet)

• A good eraser

NOTE: No books, manuals, notepads, scratch paper, calculators, beepers, cellular phones, hats, sunglasses or other materials are allowed in the examination room.

Practical Exam

Can I take my practical before my written exam?

You may take your exams in any order, provided all required exams are completed within 12 months of each other.

What skills will I be tested on during the practical exam?

Each CCO program’s Candidate Handbook offers the practical exam outline.  The outline identifies the tasks you will be expected to perform during the exam, as well as time limits for each section.

Exam Locations

When and where will there be a test in my area?

Paper and Pencil written exam administrations are held on demand at sites around the country. A schedule of all upcoming exams is listed on the NCCCO Test Dates and Locations page. Written exam locations are typically posted for the upcoming two to three months. Once on this page, you will see a link to Permanent Practical Exam Sites listed alphabetically by state.

Where can I find a Computer Based Testing (CBT) location?

CBT testing centers are available nationwide for Mobile Crane Certification Exams (both initial and recertification). To Locate a CBT Exam administration near you, enter your zip code, select National Commission for the Certification of Crane Operators (NCCCO) as the sponsor, and you will be presented with a list of location options. Find out more about CBT.

No practical exams are listed for my area.  What other options do I have?

If you do not see a practical exam administration near you, many written exam locations offer the practical exam as well.You may contact them directly to inquire about making arrangements for your practical exam.   

If you do not see a Permanent Test Site in your area, you may also Hire a Practical Examiner to visit your facility and administer the examination, or you can ask if they are aware of additional test sites in your area.

Computer-Based Testing (CBT)

What is Computer-Based Testing?

In addition to paper/pencil testing, NCCCO also offers Computer-Based Testing for the Mobile Crane Operator, Tower Crane Operator, Overhead Crane Operator and Signalperson programs. Exams are the same in content and length, but are converted from paper/pencil to computer-based exams. Although exams are electronic in format, they are not “online” (i.e., candidates are not allowed to test from their own computers; candidates must still visit a testing facility).  However there are significant benefits to CBT exams, including quicker scheduling and same-day results.

How do I register?

Registering is completed and submitted online. Step-by-Step Instructions, CBT Fees, and the CBT Application can be found on the Computer-Based Testing page.

Where can I find a CBT location?

CBT testing centers are available nationwide. To Locate a CBT Exam administration near you, enter your zip code, select National Commission for the Certification of Crane Operators (NCCCO) as the sponsor, and you will be presented with a list of location options.

How quickly will I receive CBT exam scores?

You will receive your official test results at the test site following the completion of the exam(s).

Testing Accommodations

Are accommodations provided to those who meet ADA disability criteria?

The National Commission for the Certification of Crane Operators (NCCCO) provides reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) for individuals with documented disabilities who demonstrate a need for accommodation.

Who may apply for testing accommodations?

The Americans with Disabilities Act of 1990 and associated regulations define a person with a disability as someone who has a physical or mental impairment that substantially limits one or more major life activities such as walking, seeing, hearing, or learning. However any program that assesses the proficiency of a crane professional must be aware of what constitutes “proficiency” under prevailing laws and standards. The ANSI/ASME B30 mobile crane requirements for operators state in part that:  “Operators shall demonstrate their ability to read, write, comprehend, and exhibit arithmetic skills and load/capacity chart usage, in the language of the crane manufacturer's operation and maintenance instruction manuals [B30.5(a)-1995, 5-3.1.1b(3)].”

How far in advance do I need to submit my accommodation request?

Your completed forms and supporting documentation must be received at least four weeks prior to your testing date.  If all required documentation is not received the processing of your request will be delayed.

NCCCO Testing Accommodations Policy

NCCCO Guidelines for Documenting a Request for Test Accommodations (PDF)

NCCCO Application for Test Accommodations (PDF)

Extension Requests

I am running out of time to take my exams within the 12 months. Can I apply for an extension?

There is normally no ‘grace period’ after the 12 month period has expired.  However, in some special circumstances candidates seeking more time may apply for extensions.  Extensions are granted to candidates for the practical examination only. To review the terms and obtain a copy of the Extension Request Form, please visit the Handbooks and Forms page.  

How long does the review process for extensions take?

Once an extension request form is received, the approval process will take up to two weeks. To avoid potential processing delays, ensure that all requested documentation accompanies your request.

Exam Results

When will I get my exam scores?

Once exams are completed, Examiners submit all candidate paperwork to International Assessment Institute (IAI).  IAI scores the exams and mails examination results to candidates.  Results are available approximately 12 business days after exam date for the written exams. Tests taken via Computer Based Testing (CBT will be provided before leaving the testing facility. Practical exam results are scored within approximately 12 business days after receipt of the exams by IAI.

My employer wants a copy of my test results. How do I get a duplicate copy of my scores?

Examination results may be released only to the candidate in question. It is up to the candidate to provide exam information as needed for employment or record keeping purposes.  However an employer may request verification of a candidate’s status at any time.

I want to know why I did not pass my written exam. Is there someone who can help me?